Openbox Terms and Conditions:

Please note that the code OPENBOX does not entitle you to free shipping. Instead, you can use the code OPENBOX when you wish to gradually add items to your order. Once the total value of your order reaches $200, you will then qualify for free shipping. However, if you do not reach the $200 threshold, you will be responsible for covering the shipping costs. To close an openbox, please leave an order note indicating your intention to do so or proceed with paying for the shipping. If you are uncertain whether you have reached the $200 threshold, feel free to reach out to us, and we will respond as promptly as possible. Please be aware that if you abandon your box and cannot be reached, we will cancel your box without issuing any refunds. If you can be reached you will be entitled to store credit at a deducted rate. Using code OPENBOX you are agreeing to these terms and conditions.

Payment plan terms & conditions:

Our payment plan, similar to a lay-by, allows you to claim the items you desire during a live sale. Simply reach out to us to discuss the payment amount and whether you prefer weekly or fortnightly payments.

During each weekly live sale, you have the opportunity to add more items to your plan. However, please note that late payments will result in the inability to add new items to your payment plan.

If you don’t follow the payment plan and ignore the final notice and its due date, your payment plan will be canceled. However, we will issue you a store credit for the amount you have already paid, minus a 50% relisting fee. Please note that this store credit will have an expiration date, and after that date, it will no longer be valid.

To waive the shipping fee, remember to use the code "PLAN" during checkout.

Additionally, we have introduced a new maximum limit of $1500 for payment plans at any given time.

By utilizing the code "PLAN," you are indicating your agreement to these terms and conditions.

Due to the number of abandoned plans, As of the 28-11-2023 payment plans are no longer available. You cannot add to a payment plan in any regard. If you have a late payment you will be sent one reminder email. If you disregard the email and the due date, the plan will be considered abandoned. You can still continue to pay off your current plan but once it is finished, you will not be able to start a new one. 

If you pay weekly/fortnightly and you have a late payment, your next payment is still due on the same date not a week/fortnight after the last payment, e.g you pay weekly your payment is due on the 7th and you pay on the eighth your following payment is still due on the 14th not the 15th. 

•Shipping Aus wide rate is $12 under $120. Free over $120

•$18 express shipping Australia wide

•If you’d like your order to be insured (over the value of $100) there is now an option at checkout. $14 standard, $20 express. All orders are covered for $100 value and under.

Processing time:

• Your orders will be cleansed, packaged & shipped within 2-10 business days. Please allow more time during the holiday season. 

• Serenity stone au is not responsible for incorrect addresses 

Using code OPENBOX 

• The code OPENBOX is NOT a way to get free shipping. You use the code when you would like to slowly build on your order and once you spend a collective of $120 you obtain free shipping. If you don’t end up collecting $120 worth of items you are obligated to pay for your own shipping. To end an openbox you need to leave an order note saying you would like to close it or pay for your shipping. 

Terms & conditions

 •What do I do if I receive my crystal broken?

Serenity Stone Au does not offer refunds, we package your items with great love & care! Please get in contact with Australia post if there is an issue as it is insured up to $100 value. It is the customers responsibility to purchase extra cover to cover they own order if it exceeds the $100 value. Australia post will compensate be you with the value of your order. 

•What if I no longer want my items?

We do not expect change of mind refunds, so please only choose what you’re wanting to keep. 

•What if my crystal doesn’t aid me in the way advertised? 

Each crystal works differently for each person. Everyone has different energy and not all crystals work the same for every single person. Serenity Stone au does NOT offer refunds if your crystal doesn’t meet your metaphysical requirements. They are here to help not solve a problem 

•Shopping from the Clearance collection?
If you’re ordering from the ‘Clearance’ collection refunds are not excepted by Serenity Stone Au or Australia post as you’re purchasing a broken discounted crystal. 

•What if my package goes missing in transit? 
Please contact Australia post if you suspect your package is missing. It is the customers responsibility to purchase extra cover at checkout. Australia post covers up to $100 value to guarantee you receive a refund (from Australia post) in this unforeseen circumstance. 

•What if my jewellery is faulty?

If you suspect your jewellery is faulty please contact us asap and send photographs of your issue. And we can resolve the issue and organise a refund.

•What if my address is incorrect?

if you’ve accidentally put in the wrong address, contact us asap via email or Instagram to fix the issue. With proof of purchase & order number. 

Serenity Stone Au is NOT responsible for incorrect addresses. All addresses are copied and pasted from your orders into auspost. If we suspect an incorrect address we will contact you before shipping for extra reassurance. 

Direct message us on instagram @serenitystoneau